Impact: Research informed design of next generation thermostat’s air quality feature for launch & post-launch experience.
Team: Product Manager, Designers, Engineers, UXR (me)
Duration: 1 month & 2 weeks (deliverables provided throughout the one month)
Deliverables:
Midway presentation (slide deck summary of installation experience and first few weeks of participant experience with competitor air quality monitors)
Customer Journey Map with detailed insights that outlined the participant experience with competitor air quality monitor (showcasing where each monitor intersected or diverged from one another)
Project Information:
What: ecobee is a smart home company with the thermostat being their flagship product. During my time at ecobee, I lead research that defined the experience and design of the next generation thermostat.
The next generation thermostat has a built-in air quality monitor, which is a key differentiation feature from competitors. The product team had little idea of what the air quality monitoring experience should look like on the thermostat. My challenge was to understand the user experience over time for current air quality monitors on the market, while also highlighting ways in which we could differentiate our air quality experience.
Methods:
Diary study on current air quality monitors on the market
Video Interviews of installation experience
Process:
The team aimed to learn how people use the air quality monitor over time and how their usage may change. They sought to find ways to make the experience user-friendly, guiding users to improve air quality. I suggested a diary study as it would help us deep dive into participant behavior over time. A slide deck was presented to the team after the first two weeks of data was collected, in order to help the team start building out the initial onboarding experience.
