Impact: Research influenced redesign of one of PerkinElmer’s largest revenue generating products & shaped company software strategy. It also influenced C-Suite buy-in for UX research.
Team: Software Product Manager, UX Designer, UX Researcher (me)
Duration: 5 months .
Deliverables:
Research Findings Report dispersed amongst internal PerkinElmer teams.
Wireframes and Prototypes submitted to internal PerkinElmer teams.
User journey map & Customer Profiles submitted to internal PerkinElmer teams.
Project Information:
What: PerkinElmer is a global life sciences corporation serving multiple end markets. PerkinElmer software products support a range of needs & workflows.
PerkinElmer’s end user base had changed drastically from PhD chemists to college graduates with little lab experience. My challenge was to understand this new user base and uncover what their needs were, in order for PerkinElmer to redesign their software to better reflect the new end user.
Methods:
User Interviewing
Contextual Inquiries (within labs)
User Journey Map
Rapid Prototyping (Low to High Fidelity)
Process:
In order to carry out the process for this project, lots of preparation was involved. Large amounts of time went into securing customer visits, interviewing end users & learning the domain.
Below I have outlined the process in different stages: Preparation, Research & Design:
